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Contact Details:

Tel/Fax: +44 (0) 1872 501603
Post: Potential, Cliff Cottage, East Portholland, St Austell, Cornwall, PL26 6NA, UK
Email: info@potentialonline.co.uk

We accept payment by credit card, cheque (payable to POTential) or postal order.
Please note that credit card payments will be made to POTential.

Payment Information:

To make an order, please select one of the following methods:

1/ Simply phone up with your order; we can accept credit cards details over the phone.

2/ Use the 'shopping basket' facility (see below) on the site to collate your order. Follow this up by:

a. continuing with the screen menus to provide your credit card details and sending these to us with your order via our highly secure server.
b. sending a cheque to the above address.
c. phoning up with details of your credit card.

3/ Use the 'shopping basket' facility to print off your order and send it to us together with a cheque or with details of your credit card.


The Shopping Basket Facility:

Delivery charges, these are only examples and may vary:

Goods value up to £150 - £18.00
Between £150- £250 - £26.00
Between £250- £350 - £35.00
Between £350- £500 - £45.00
Over £500 - £65 subject to confirmation.

Delivery:

We are normally able to despatch goods within 7 - 14 days of receiving an order. Exceptionally, an order may take longer to complete and in such circumstances we will notify you as soon as this becomes apparent.

Please note any deliveries made to the Scottish Highlands , Ireland, the Isle of Wight or Isle of Man may be subject to additional charges, full details upon request.

Returns Policy:

We want you to be happy with your purchase. If any item is damaged on arrival, please contact us immediately. And if in any other way you are dissatisfied with the goods, you may return the item(s) within 5 days of you taking delivery. We will refund the purchase price and, where the item has been damaged in transit, the cost of your postage.  

If You Cannot Find What You Want:

Please contact us if there is any item you would want that you cannot find in our catalogue.

Wholesale Terms:

We offer highly favourable wholesale rates. If you are a retail outlet and would like to stock some of our goods, please contact us so that we can discuss your needs.



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